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FAQ

The Basics

What is ELAVI?

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ELAVI is a functional snack company founded by two (always hungry) fitness instructors. Our mission is to elevate you with sustainably sourced, premium snacks that power you anywhere, anytime. We take a food-as-medicine approach in powering your body with real collagen (no marketing jargon of "collagen boosters"), plant protein, and antioxidant superfoods to help you feel unstoppable and keep your tastebuds satisfied. 

When should I eat ELAVI's protein bites?

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Whenever you need a quick boost of delicious energy and satiating protein. These powerful bites were designed by athletes and approved by chefs - so you can enjoy before a workout, on the go, to fuel your next adventure, or even an indulgent treat after a meal. 

What's behind the name ELAVI?

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ELAVI is inspired by the word elevate - our mission is to elevate you with the right ingredients to take on anything. It's also a combination of the founder's last names - so literally a love child of ours. 

Ingredients

What is collagen and why should I eat it?

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Collagen is the most abundant protein in the body, made up of amino acids that serve as the building blocks of your body. It provides the structural support to keep your body mobile and strong. Think of it as the ‚Äúglue‚ÄĚ that holds your body together and responsible for smooth, youthful skin, strong connective tissues and bones, fast wound healing, and healthy hair and nail growth.¬†

Around our mid twenties, natural collagen production begins to decline. We can visibly notice this as it translates to wrinkles, joint pain, weaker bones, slower hair/nail growth, and overall slower recovery. Consuming collagen in our diets is not a new concept as many cultures around the world consume foods rich in collagen. Unfortunately, these foods are not as common in the modern American diet and we're on a mission to make them convenient and snackable. 

What is multi-collagen?

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Multi-collagen means we use multiple sources for our collagen: wild-caught marine collagen and grass-fed bovine collagen. We're the first multi-collagen snack that delivers multiple sources for even more benefits, linked to strengthening skin, hair, nails, connective tissues, and gut health.

What are the "added sugars"?

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We sweeten our protein bites with only natural, easily-digestible sweeteners: organic clover honey and dates. In addition to being antioxidant powerhouses, dates and honey deliver that real, satisfying taste that sugar alcohols and artificial sweeteners can't compete with. We're all about gut health and powering your body with real ingredients so you don't have to worry about feeling bloated or heavy like the other options out there. 

Is this vegan or plant-based?

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Unfortunately, no. Our collagen protein bites use real collagen which are sustainably sourced and prevent environmental waste through upcycling. We also use organic clover honey. Stay tuned as we have plant-based options coming out soon!

Is this organic?

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We use mostly organic ingredients, but we are not 100% organic as our prices would be much less accessible and affordable if they were all organic. All of our ingredients are non-gmo and we deliver the most premium protein sources that are sustainably sourced (wild-caught marine collagen, grass-fed bovine collagen, and non-gmo pea protein). 

Why do I sometimes see oil on the wrapper?

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There may be variances between production runs, so some bites may have more oil separation than another you have previously had. This oil separation is completely natural as we do not use any hydrogenated oils or inflammatory additives to prevent this from occurring. The best analogy to think about why this happens is the difference between a natural nut butter and a processed nut butter. A fun tip we like to share is rubbing the coconut and cashew butter oil on your skin as a natural moisturizer.

Is this safe for women who are pregnant or breastfeeding?

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All of our ingredients are natural and safe for expecting and new moms, but we recommend consulting your healthcare provider before adding ELAVI bites into your diet. 

How should I store the bites?

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ELAVI bites are perfect at room temperature, between 60-75 degrees. No refrigeration is necessary and we don't recommend refrigerating as cold temperatures can harden them a bit. Note: our Chocolate Chip Cookie Dough flavor has 100% cacao chocolate chips and will melt in hot temperatures (though we personally love them gooey). To prevent the chocolate from melting, we recommend keeping them in the shade in the hot, summer months or firming them up in the fridge for a couple minutes if they've been sitting out in the heat. 

How long does it take to process an order?

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Please allow 1-2 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible.

What about shipping?

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Shipping times depend on your location. If you live down the street from us in Los Angeles, you'll get it faster than if you are in NYC. Shipping can take 3-5 business days, but due to increased demand carriers are taking longer than usual. We appreciate your patience and understanding with factors out of our control. 

Other

What if my question isn't answered here?

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If your question isn’t answered here, text us at 844.970.3375 (use the word HEYELAVI on your first message to opt-in) or DM us on Instagram or email hello@elavi.co 

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